Terms of Service

1. Agreement & acceptance

By accessing or using Sentrix, you agree to these terms on behalf of your organisation ("Customer"). If you accept on behalf of an organisation, you represent that you have authority to bind it. If you do not have such authority, or do not agree, do not use the Services. These terms apply to evaluation, sandbox and production use unless an executed master agreement or Order Form states otherwise, in which case that agreement controls.

2. Definitions

• Customer — the organisation accessing the Services.
• End User — an individual whose data the Customer submits or evaluates through the Services.
• Services — the Sentrix decisioning engine, screening pipeline, case operations, APIs and related documentation.
• Sandbox — the non-production evaluation environment in which screening providers and decisions are simulated.
• Order Form — a mutually executed ordering document specifying plan, volumes, fees and service levels.
• Documentation — the technical and product materials we make available for the Services.

3. The Services & sandbox

We provide the Services on a subscription basis as described in the Documentation and any Order Form. We may improve, add to, or modify the Services over time.

Sandbox results are simulated. Screening, decisioning and case outputs generated in the Sandbox are for evaluation and integration only. They must not be relied on for real compliance, onboarding, payment or risk decisions about any real person or transaction.

4. Accounts, API keys & security

The Customer is responsible for:

• Maintaining the confidentiality of credentials, API keys and tokens, and all activity under its account.
• Configuring roles and access appropriately and promptly deprovisioning departing users.
• Notifying us without undue delay of any suspected unauthorised access at security@sentrix.world.
• Ensuring its use complies with applicable law and any third-party terms.

5. Acceptable use

Use of the Services is subject to our Acceptable Use Policy, which is incorporated by reference. Prohibited activities include unlawful, infringing or abusive use, attempts to breach security, and using Sandbox results for real decisions. We may suspend use that violates the AUP.

6. Customer data & intellectual property

As between the parties, the Customer owns its data and retains all rights in it. The Customer grants Sentrix a limited licence to host, process and transmit Customer data solely to provide and secure the Services and as instructed under the DPA. Sentrix and its licensors own the Services, software and Documentation. If the Customer provides feedback, it grants Sentrix a perpetual, royalty-free licence to use that feedback to improve the Services.

7. Fees, billing & taxes

Fees, billing frequency and payment terms are set out in the applicable Order Form. Unless stated otherwise, fees are exclusive of taxes, and the Customer is responsible for applicable taxes other than those on Sentrix's net income. Evaluation and Sandbox access may be provided at no charge and may be modified or withdrawn.

8. Third-party providers & sub-processors

The Services integrate third-party screening and infrastructure providers engaged as sub-processors. A current list is maintained on our Sub-processors page. We remain responsible for our sub-processors' performance of data-protection obligations as set out in the DPA.

9. Warranties & disclaimers

We will provide the production Services with reasonable skill and care and in accordance with the Documentation and any SLA in the Order Form. The Sandbox and any evaluation, beta or free access are provided "as is" and "as available", without warranties of any kind. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Sentrix does not warrant that the Services are error-free or that outputs are suitable as the sole basis for any decision.

10. Limitation of liability & indemnities

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits or revenues. Each party's aggregate liability is limited as set out in the Order Form or, absent an Order Form, to the fees paid in the twelve months preceding the claim (and, for free or Sandbox use, to a nominal amount). Nothing limits liability that cannot be limited by law. Each party will defend and indemnify the other against third-party claims as set out in the applicable master agreement.

11. Term, suspension & termination

These terms apply while the Customer uses the Services. Either party may terminate for material breach not cured within a reasonable notice period. We may suspend access to address security risks, legal requirements or material AUP violations. On termination, access ceases and, at the Customer's request within a defined window, we will make Customer data available for export and then delete or return it as described in the DPA.

12. Confidentiality

Each party will protect the other's confidential information with reasonable care, use it only to perform under these terms, and disclose it only to personnel and advisers who need it and are bound by confidentiality. This does not apply to information that is public, independently developed, or required to be disclosed by law.

13. Changes to the Services and to these terms

We may update the Services and these terms. For material changes we will provide reasonable notice through the platform or by email and update the "last updated" date. Continued use after changes take effect constitutes acceptance; where an executed agreement governs, its change-control terms apply.

14. Governing law, disputes & notices

These terms are governed by the laws of United Arab Emirates (applicable free zone — to be confirmed), and the parties submit to the exclusive jurisdiction of the competent courts of the applicable UAE free zone or the onshore UAE courts (to be confirmed on execution) — in each case without prejudice to mandatory consumer or local-law protections. UAE federal law is the baseline; where the Sentrix contracting entity is established in a free zone with its own civil and commercial regime (such as the DIFC or ADGM), that regime and its courts apply to the extent stated in the executed Order Form or master agreement. Before formal proceedings, the parties will attempt good-faith resolution, and the Customer may use our Complaints & Dispute Resolution process. Legal notices to Sentrix should be sent to legal@sentrix.world.